FAQs
General Questions
Are your products safe and approved by eye care professionals?
Yes, all products in our shop are carefully selected and meet strict safety and quality standards recommended by optometrists and ophthalmologists.
Can I buy your products without a prescription?
Yes, many of our dry eye treatments, eyelid hygiene products, and contact lens accessories are available without a prescription. Please consult your eye care professional for lens prescriptions or specialized treatments.
Ordering & Shipping
How long does shipping take?
Orders typically ship within 1–2 business days. Delivery times vary by location but usually take 3–7 business days.
Do you ship internationally?
Currently, we ship within [your country/region]. Please contact us for international shipping inquiries.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email to monitor your package.
Product Use & Care
How do I know which dry eye product is right for me?
Our website includes helpful product descriptions and a quiz to guide you. For personalized advice, we recommend consulting your eye care provider.
How often should I use eyelid hygiene products?
Frequency varies by product and condition. Generally, daily use is recommended for best results. Always follow the instructions provided.
Are your eyelid wipes safe for sensitive skin?
Yes, we offer options suitable for sensitive skin, including preservative-free and tea tree–free cleansers.
Returns & Support
What is your return policy?
We accept returns on unopened, unused products within 30 days of purchase. Contact our support team to start a return.
Who do I contact if I have questions or concerns about my order?
Our customer support team is here to help! Reach out via email or our contact form anytime.